Senior Manager, Customer Experience Technology

Navan (TripActions)

Palo Alto, CA, United States
$148,425 - $329,900 usd; not specified; not specif...
On-site
Contact center platforms
Cx stack modernization
Aws connect, genesys
Lead the development and deployment of cutting-edge technologies to revolutionize customer engagement

Job Summary

  • Lead the development and deployment of cutting-edge technologies to revolutionize customer engagement.
  • Own the technical roadmap and day-to-day operations of the CX stack, including ACD, IVR, and Routing.
  • Collaborate with CX business leaders, manage vendors, and ensure platform compliance and resiliency.

Matching Summary

Lead the development and deployment of cutting-edge technologies to revolutionize customer engagement.

Salary

$148,425 - $329,900 USD; Not specified; Not specified

Skills & Requirements

Must-have

  • Contact Center Platforms
  • CX stack modernization
  • AWS Connect, Genesys
  • Salesforce integration
  • Agile and DevOps workflows
  • Data analytics for optimization

Nice-to-have

  • Mentoring technical experts
  • High-growth environment
  • Customer journey friction points

Key Requirements

  • 7+ years in Business Technology or IT
  • 3+ years in contact center tech leadership
  • Proficiency in Agile and DevOps
  • Experience with Tableau, Looker, or Snowflake

Work Rights

Not specified

Tailored Resume

Cover Letter