Customer Support Field Engineer

Formlabs

Atlanta, GA, United States
Base: $33.20—$45.83 usd; bonus/equity: robust equi...
On-site
On-site equipment installation and commissioning
Customer training on 3d printing systems
Electromechanical troubleshooting and repair
Formlabs is seeking a Customer Support Field Engineer in Atlanta, GA, responsible for on-site installation, training, and maintenance of 3D printing systems. The role involves significant travel and requires a background in STEM and hands-on repair experience

Job Summary

  • As the dedicated Customer Support Field Engineer, you will be the primary technical point of contact and face of Formlabs across North America, traveling 80% or more of the time.
  • You will be responsible for the full lifecycle of the customer's on-site experience, from installation and commissioning to training and critical repairs.
  • Formlabs offers a robust equity program, comprehensive healthcare coverage, 401K matching, and generous paid parental and sabbatical leave.

Matching Summary

Match Score: 85

Formlabs is seeking a Customer Support Field Engineer in Atlanta, GA, responsible for on-site installation, training, and maintenance of 3D printing systems. The role involves significant travel and requires a background in STEM and hands-on repair experience.

Salary

Base: $33.20—$45.83 USD; Bonus/Equity: Robust equity program (RSUs); Benefits: Comprehensive healthcare coverage, 401K matching

Skills & Requirements

Must-have

  • On-site equipment installation and commissioning
  • Customer training on 3D printing systems
  • Electromechanical troubleshooting and repair
  • Independent travel management
  • Salesforce documentation

Nice-to-have

  • Experience in Dental/Medical applications
  • Experience with CAD/CAM
  • Experience with 3D printing technologies and materials

Key Requirements

  • Bachelor's degree or equivalent in a STEM-related field
  • Hands-on repair experience
  • Valid passport
  • Ability to work independently with little direct supervision
  • Located in close proximity to Hartsfield-Jackson Atlanta International Airport

Work Rights

Not specified

Tailored Resume

Cover Letter