Omnichannel Business Partner

Johnson & Johnson

São Paulo, Brazil
Omnichannel strategy implementation
Customer journey transformation
Digital marketing strategy
The Omnichannel Business Partner will lead the front office at cluster level to transform how Janssen interacts with its customers, developing a harmonized client-centric journey experience throughout new physical and digital channels

Job Summary

  • The Omnichannel Business Partner will lead the front office at cluster level to transform how Janssen interacts with its customers, developing a harmonized client-centric journey experience throughout new physical and digital channels.
  • The role requires a challenger who can see opportunities and inspire the team to be more efficient and customer-centric, but also an operator who can navigate the organization efficiently.
  • Main responsibilities include providing an outside-in perspective to improve the phygital customer experience, planning the execution of omnichannel strategy, and monitoring competitor activity and trends.

Matching Summary

The Omnichannel Business Partner will lead the front office at cluster level to transform how Janssen interacts with its customers, developing a harmonized client-centric journey experience throughout new physical and digital channels.

Skills & Requirements

Must-have

  • omnichannel strategy implementation
  • customer journey transformation
  • digital marketing strategy
  • phygital customer experience
  • cross-functional collaboration

Nice-to-have

  • customer obsession
  • solutions oriented
  • initiative to drive change
  • technologically savvy

Key Requirements

  • minimum ~+5 years experience
  • Master degree in marketing, MBA or digital field desired
  • High proficiency in English

Work Rights

Not specified

Tailored Resume

Cover Letter