Senior Teamleider (locatie Keuze Vestiging Highway Of Jaggernath Lachmonstraat)
Concentrix
Paramaribo, SUR
Market conform salary; 8% vakantiegeld, 100% vergo...
Day-to-day supervision of call center associates
Achieve performance metrics
Coaching, motivation, and accountability
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved by providing adequate coaching, motivation and accountability
Job Summary
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved by providing adequate coaching, motivation and accountability.
As Teamleider, you are the leader who inspires and facilitates our Service Experts, guiding their energy towards excellent individual and team performance with customer satisfaction as the top KPI.
Concentrix offers a challenging role with room for input, an informal atmosphere, market-conform salary, and good secondary benefits including study programs.
Matching Summary
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved by providing adequate coaching, motivation and accountability.
Salary
Market conform salary; 8% vakantiegeld, 100% vergoeding van de zorgverzekering, reiskostenvergoeding, loyaliteitsbonus; study programs STUKA and BUKU
Skills & Requirements
Must-have
day-to-day supervision of call center associates
achieve performance metrics
coaching, motivation, and accountability
inspiring and motivating coach
result-oriented and customer-centric approach
Nice-to-have
people person
example for team members
self-starter
asking for help
fun team environment
Key Requirements
Aantoonbare ervaring met leidinggeven
Minimaal HBO werk- en denkniveau
Flexibel en bereid om te werken binnen openingstijden variërend tussen 03:00 en 21:00 uur van maandag tot en met zondag (maximaal 40 uur per week)