Support a Senior Omnichannel Professional in owning and orchestrating digital touchpoints and omnichannel initiatives across the client journey to deliver a seamless experience
Job Summary
Support a Senior Omnichannel Professional in owning and orchestrating digital touchpoints and omnichannel initiatives across the client journey to deliver a seamless experience.
Act as a business product owner for key digital platforms, ensuring alignment with business, tech, and APAC region to deliver scalable and high-impact solutions.
Drive end-to-end omnichannel activation, including test & learn initiatives, to continuously optimize client engagement and plan and execute automated CRM journeys to maximize lifetime value through a strong brand experience.
Matching Summary
Support a Senior Omnichannel Professional in owning and orchestrating digital touchpoints and omnichannel initiatives across the client journey to deliver a seamless experience.
Skills & Requirements
Must-have
Omnichannel client journey orchestration
Digital touchpoint ownership
CRM journey planning and execution
Product ownership for digital platforms
Data-driven performance optimization
Nice-to-have
Client-centric brand transformation
Emerging technologies and innovation
Structured test and learn initiatives
Cross-functional stakeholder alignment
Key Requirements
5-8 years experience in customer-centric business
Minimum 3 years in Digital/CRM/Omnichannel roles
Proven digital project management or product ownership