Cx Delivery Site Lead

Logitech

Chennai, India
Hybrid
Bpo/third-party vendor management
Operational excellence in customer experience
Data-driven performance monitoring
The CX Operational Delivery Lead drives operational efficiency across Logitech’s global CX operations

Job Summary

  • The CX Operational Delivery Lead drives operational efficiency across Logitech’s global CX operations.
  • You’ll play a vital role, managing CX vendors with a keen focus on delivering best-in-class customer service.
  • Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing.

Matching Summary

The CX Operational Delivery Lead drives operational efficiency across Logitech’s global CX operations.

Skills & Requirements

Must-have

  • BPO/third-party vendor management
  • operational excellence in customer experience
  • data-driven performance monitoring

Nice-to-have

  • understanding of global CX trends
  • ability to inspire partner teams
  • collaborative team culture

Key Requirements

  • 5 to 10 years of experience
  • strong experience in managing vendor operations
  • Bachelor’s degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter