Qa/training/content Manager

Fil Investment Management Ltd

New York, NY, United States
On-site
Qa/training/content management experience
Knowledge base ecosystem ownership
Ai-optimized content strategy
Fi is leveraging team expertise to improve the lives of millions of pets through real-time tracking and behavior monitoring technology

Job Summary

  • Fi is leveraging team expertise to improve the lives of millions of pets through real-time tracking and behavior monitoring technology.
  • The role involves owning the company's Help Center, internal knowledge base, and agent training programs during a period of significant product launches.
  • This full-time contractor position covers a planned maternity leave from mid-May/June 2026 through December 2026.

Matching Summary

Fi is leveraging team expertise to improve the lives of millions of pets through real-time tracking and behavior monitoring technology.

Skills & Requirements

Must-have

  • QA/Training/Content Management experience
  • Knowledge base ecosystem ownership
  • AI-optimized content strategy
  • Help Center management
  • Agent training program development

Nice-to-have

  • Experience with international expansion
  • Thrives in innovative environments
  • Passion for pet industry transformation
  • Collaborative work style
  • Ability to handle maternity leave coverage

Key Requirements

  • Full-time contractor availability for 6-7 months
  • Start date 4-6 weeks before May/June 2026
  • Experience managing knowledge ecosystems

Work Rights

Not specified

Tailored Resume

Cover Letter