It Service Delivery Associate

Amey (Ferrovial)

Fully remote
2-5 years it service management experience
Bilingual english and spanish required
Experience managing outsourced multi-vendor services
The role serves as the single point of contact for IT needs across company sites in the Americas region

Job Summary

  • The role serves as the single point of contact for IT needs across company sites in the Americas region.
  • Candidates will coordinate new site openings, network infrastructure setup, and manage vendor relationships for cost-effective operations.
  • Ferrovial offers a global presence with opportunities for cross-business unit mobility and comprehensive employee wellbeing benefits.

Matching Summary

The role serves as the single point of contact for IT needs across company sites in the Americas region.

Skills & Requirements

Must-have

  • 2-5 years IT service management experience
  • Bilingual English and Spanish required
  • Experience managing outsourced multi-vendor services
  • Global organization project lifecycle support
  • SLA monitoring and incident resolution

Nice-to-have

  • Strong leadership and influencing skills
  • Ability to coordinate remote teams
  • Excellent prioritization and time management
  • Collaborative and inclusive culture fit
  • Experience with Microsoft Copilot tools

Key Requirements

  • University degree in Business or Service Management
  • 2-5 years experience in IT operations or project management
  • Fluency in both English and Spanish languages

Work Rights

Not specified

Tailored Resume

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