Senior Manager – Technical Support Engineering, Emea

nCino

Lead high-performing support teams
Manage complex customer escalations
Drive continuous improvement in support processes
This role offers a genuine opportunity to shape how nCino supports its EMEA customers at scale

Job Summary

  • This role offers a genuine opportunity to shape how nCino supports its EMEA customers at scale.
  • You will own customer satisfaction and set the standard for technical issue resolution.
  • The position demands technical depth, people leadership, and strategic vision.

Matching Summary

This role offers a genuine opportunity to shape how nCino supports its EMEA customers at scale.

Skills & Requirements

Must-have

  • Lead high-performing support teams
  • Manage complex customer escalations
  • Drive continuous improvement in support processes

Nice-to-have

  • Foster a culture of innovation
  • Empower team leaders for decision-making
  • Leverage AI for process improvement

Key Requirements

  • Undergraduate degree and 10+ years of experience
  • 4+ years in a management role
  • Strong technical knowledge of nCino solutions

Work Rights

Not specified

Tailored Resume

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