Muntinlupa City, National Capital Region, Philippines
Hybrid
Technical support via remote access tools
Use of service now ticketing tool
Support windows 10 operating systems
The Service Desk Coordinator provides technical support to users efficiently and accurately, acting as the firm’s front line to solve basic technical problems
Job Summary
The Service Desk Coordinator provides technical support to users efficiently and accurately, acting as the firm’s front line to solve basic technical problems.
The role involves remotely accessing end user machines, utilizing Service Now for ticket tracking and escalation, and interacting with users via soft phone or chat.
Capital One is committed to equal opportunity employment and promotes a drug-free workplace while considering qualified applicants with a criminal history in compliance with applicable laws.
Matching Summary
The Service Desk Coordinator provides technical support to users efficiently and accurately, acting as the firm’s front line to solve basic technical problems.
Skills & Requirements
Must-have
Technical support via remote access tools
Use of Service Now ticketing tool
Support Windows 10 operating systems
Hybrid work setup
Shifting schedule in 24/7 operations
Nice-to-have
Mac support experience
Call center environment experience
Training and onboarding new team members
Key Requirements
High School graduate
At least 1 year call center or equivalent experience
At least 1 year remote help desk support experience
At least 1 year Mac support experience
At least 1 year Windows 10 troubleshooting experience