Base: $140,000-$180,000; bonus/equity: not specifi...
On-site (4+ days per week)
10+ years b2b saas experience
Proven track record in nrr and grr growth
Experience operating under private equity ownership
Bloom Equity Partners is seeking an Operating Director for Customer Success to enhance customer retention and expansion across its portfolio of companies in the software and tech-enabled services sectors. The ideal candidate will have extensive experience in B2B SaaS, a proven track record in customer success leadership, and a willingness to work on-site in Manhattan
Job Summary
This role involves owning post-sale value creation across a portfolio of software and tech-enabled services companies to drive retention and expansion.
The successful candidate will act as the senior-most voice on customer success, setting targets for Gross Revenue Retention and Net Revenue Retention while implementing standard playbooks.
Candidates must have extensive experience in B2B SaaS, specifically demonstrating the ability to move NRR above 115% and maintain GRR above 92% through full business cycles.
Matching Summary
Match Score: 85
Bloom Equity Partners is seeking an Operating Director for Customer Success to enhance customer retention and expansion across its portfolio of companies in the software and tech-enabled services sectors. The ideal candidate will have extensive experience in B2B SaaS, a proven track record in customer success leadership, and a willingness to work on-site in Manhattan.
Salary
Base: $140,000-$180,000; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
10+ years B2B SaaS experience
Proven track record in NRR and GRR growth
Experience operating under private equity ownership
Expertise in customer success segmentation and health scoring
Ability to drive expansion motions and cross-sell strategies
Nice-to-have
Executive presence for coaching CEOs
Comfort with carve-outs and M&A integration
AI-assisted customer success workflows knowledge
Experience building firm-level CS practices
Strong network of CS executives
Key Requirements
10+ years in B2B SaaS or tech-enabled services
At least one tour as CS Functional leader in >$10M ARR business
Demonstrable track record of moving NRR from 115%
Based in or willing to relocate to New York metro area