Customer Service Operations Lead

R1 RCM Inc.

Base: $45,926.43 - $72,250.29 py; bonus/equity: an...
High-volume call center leadership
Healthcare revenue cycle industry
Emr systems (epic, meditech, cerner)
Provide oversight of Team Lead(s) and representatives for one or more clients, serving as the primary operational liaison

Job Summary

  • Provide oversight of Team Lead(s) and representatives for one or more clients, serving as the primary operational liaison.
  • Maintain and analyze KPI reporting, ACD metrics, and continuous improvement programs to drive performance and operational excellence.
  • The company offers a competitive benefits package and opportunities for continuous learning and career exploration.

Matching Summary

Provide oversight of Team Lead(s) and representatives for one or more clients, serving as the primary operational liaison.

Salary

Base: $45,926.43 - $72,250.29 per year; Bonus/Equity: annual bonus plan at a target of 5.00%; Benefits: competitive benefits package

Skills & Requirements

Must-have

  • high-volume call center leadership
  • healthcare revenue cycle industry
  • EMR systems (EPIC, Meditech, Cerner)
  • working knowledge of EOBs and authorizations
  • virtual team building
  • client objectives and performance

Nice-to-have

  • continuous improvement programs
  • rapid issue resolution
  • collaboration across groups
  • bold thinking and meaningful work

Key Requirements

  • 5 years of leadership experience in a healthcare call center
  • High school diploma

Work Rights

Not specified

Tailored Resume

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