F&b And Guest Services Manager

JLL UK

Kuala Lumpur, Malaysia
**
Manage catering contract
Implement customer service program
Manage front of house staff
** JLL UK is seeking a Food & Beverage and Guest Services Manager for its Kuala Lumpur property, focusing on enhancing customer service and operational efficiency. The role involves managing catering services, overseeing guest experiences, and ensuring high-quality service delivery in a premium office environment. **

Job Summary

  • The Food & Beverage and Guest Services Manager is principally responsible for managing the catering contract, implementing and managing the customer service and experience program, and managing front of house staff.
  • The role requires ensuring the property is a market leader in tenant and visitor experience, providing a level of service ordinarily experienced in a five-star hospitality environment.
  • JLL empowers you to shape a brighter way, offering a collaborative culture that fosters integrity, commitment, and strength in cultural diversity.

Matching Summary

Match Score: 75

** JLL UK is seeking a Food & Beverage and Guest Services Manager for its Kuala Lumpur property, focusing on enhancing customer service and operational efficiency. The role involves managing catering services, overseeing guest experiences, and ensuring high-quality service delivery in a premium office environment. **

Skills & Requirements

Must-have

  • Manage catering contract
  • Implement customer service program
  • Manage front of house staff
  • Manage contracts and contractors
  • Manage F&B operator expenses and revenue
  • Sustainability waste management programs

Nice-to-have

  • Passion for excellence
  • Expert in handling people professionally
  • Entrepreneurial and inclusive work environment
  • Collaborative culture
  • Technology and innovation oriented drive

Key Requirements

  • 5 years guest management experience
  • Background in food and beverage management
  • Tertiary certificate or degree in property management
  • Proficient in MS Word and Excel

Work Rights

Not specified

Tailored Resume

Cover Letter