Work closely with customers to understand their business, identify requirements, and design, develop, QA, and launch Salesforce Service Cloud solutions
Job Summary
Work closely with customers to understand their business, identify requirements, and design, develop, QA, and launch Salesforce Service Cloud solutions.
Drive best practice UX design, manage projects, deliver customer training, and oversee successful project completion with minimal direction.
Partner with the Artificial Intelligence team to create innovative Salesforce solutions and contribute to shaping the future of AI-powered transformation.
Matching Summary
Work closely with customers to understand their business, identify requirements, and design, develop, QA, and launch Salesforce Service Cloud solutions.
Skills & Requirements
Must-have
Salesforce Service Cloud expertise
Salesforce declarative configuration
Customer requirement translation
UX design best practices
Project management and delivery
End-to-end SDLC ownership
Nice-to-have
AI and generative AI solutions
Agentforce platform experience
Customer-facing credibility
Team player and collaborator
Key Requirements
3+ years technical consulting and project management
2+ years Salesforce project delivery
Deep Salesforce administration understanding
Experience with Apex, VisualForce, Web Services
Experience leading multiple Salesforce Project deployments