2025 Delivery Operations Gvpad – Team Leader

Concentrix

Cebu City, Philippines
Day-to-day supervision
Performance coaching
Handling escalated calls
Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring

Job Summary

  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring.
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
  • Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates.

Matching Summary

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring.

Skills & Requirements

Must-have

  • day-to-day supervision
  • performance coaching
  • handling escalated calls
  • conducting team meetings
  • managing employment status

Nice-to-have

  • advocate for team members
  • work well under pressure
  • flexible schedule willingness

Key Requirements

  • Associate's degree in related field
  • two to four years relevant experience
  • Philippines ONLY

Work Rights

Not specified

Tailored Resume

Cover Letter