Technical Go-live Readiness Manager

Workday

4+ years technical support experience
Erp system performance expertise
Customer-facing deployment management
The role combines technical expertise, project management, and customer relations to ensure successful performance testing and transition to production

Job Summary

  • The role combines technical expertise, project management, and customer relations to ensure successful performance testing and transition to production.
  • As the voice of the customer, the manager takes full ownership of engagements during deployment, building strong relationships with customers and partners.
  • Candidates must possess a solid grasp of underlying technologies and demonstrate the ability to use indirect influence to drive issue resolution with senior leaders.

Matching Summary

The role combines technical expertise, project management, and customer relations to ensure successful performance testing and transition to production.

Skills & Requirements

Must-have

  • 4+ years technical support experience
  • ERP system performance expertise
  • Customer-facing deployment management
  • Workday product architecture knowledge
  • Senior leadership influence skills

Nice-to-have

  • Crisis management experience
  • HR and Payroll application knowledge
  • Fast-paced environment adaptability
  • Strong storytelling for technical concepts
  • Self-driven learning capability

Key Requirements

  • BS or MS in Technical Degree
  • 4+ years complex software support
  • 4+ years ERP/SaaS customer support
  • 7+ years for Sr. level roles
  • Experience with Workday applications

Work Rights

Not specified

Tailored Resume

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