Customer Care Champion -dispatcher

Otis

Leicester, United Kingdom
Onsite (monday to friday, 8am to 4pm)
Friendly welcoming tone
Customer follow ups
Oxp system checking process
Otis is seeking a Customer Care Champion - Dispatcher in Leicester, UK, to join their Otisline Dispatch Team. The role involves managing customer calls, providing accurate information, and dispatching service requests efficiently while maintaining a positive customer experience

Job Summary

  • As part of the Otis Otisline Dispatch Team you will work Monday to Friday 8am to 4pm.
  • You will receive a employment contract with the world market leader in a crisis-proof industry.
  • We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Matching Summary

Match Score: 85

Otis is seeking a Customer Care Champion - Dispatcher in Leicester, UK, to join their Otisline Dispatch Team. The role involves managing customer calls, providing accurate information, and dispatching service requests efficiently while maintaining a positive customer experience.

Skills & Requirements

Must-have

  • Friendly welcoming tone
  • Customer follow ups
  • OXP system checking process
  • Otis CRM Business System
  • Dispatch break-down calls
  • Engineer eta communication
  • Engineer all-safe system monitoring
  • Building note instructions adherence
  • Individual, team and department SLA's

Nice-to-have

  • Talent driven company
  • Crisis-proof industry
  • Diverse, global team
  • Legacy of innovation
  • Resilient business model
  • Trusted and caring community

Key Requirements

  • Excellent language, listening and communication skills
  • Customer-centric mindset and empathy
  • Resilience in handling stressful situations
  • Comfortable managing large number of customer interactions
  • Affinity using multiple IT systems

Work Rights

Not specified

Tailored Resume

Cover Letter