Join a hotel that is a member of the Accor network, offering opportunities for development and advancement
Job Summary
Join a hotel that is a member of the Accor network, offering opportunities for development and advancement.
As a Reservations Agent, you will be the beginning of an exceptional guest experience, making guests feel welcome and reflecting the experience they can expect upon arrival.
Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet.
Matching Summary
Join a hotel that is a member of the Accor network, offering opportunities for development and advancement.
Skills & Requirements
Must-have
Manage reservations via phone, email, and online
Communicate with guests prior to arrival
Maximize revenue through up-selling
Handle room reservation requests
Maintain accurate system data
Nice-to-have
Guest focused personality
Friendly and engaging service
Responsible hospitality
Additional languages are a plus
Key Requirements
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities