Royal Service Agent

Fairmont Grand Del Mar

San Diego, CA, United States
Base: $22.52ph usd; bonus/equity: not specified; b...
On-site
Pms experience required
Microsoft windows computer literacy
Professional presentation standards
The Royal Service department serves as the communication hub of the resort, responsible for turning moments into memories through friendly and timely service

Job Summary

  • The Royal Service department serves as the communication hub of the resort, responsible for turning moments into memories through friendly and timely service.
  • Employees are expected to handle guest concerns, manage communications via phone, email, and text, and maintain strict security protocols while ensuring guest satisfaction.
  • The role offers competitive benefits including discounted rates at Accor properties worldwide, learning programs, and opportunities for national and international career advancement.

Matching Summary

The Royal Service department serves as the communication hub of the resort, responsible for turning moments into memories through friendly and timely service.

Salary

Base: $22.52/hour USD; Bonus/Equity: Not specified; Benefits: Employee benefit card with discounted rates, learning programs, CSR activities

Skills & Requirements

Must-have

  • PMS experience required
  • Microsoft Windows computer literacy
  • Professional presentation standards
  • Emergency procedure knowledge
  • Fast-paced environment adaptability

Nice-to-have

  • Previous leadership in guest relations
  • University degree in related discipline
  • Strong problem-solving abilities
  • Passion for service excellence
  • Teamwork and collaboration skills

Key Requirements

  • Must have PMS experience
  • Computer literacy in Microsoft Windows
  • Professional presentation and grooming
  • Ability to work independently under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter