Simpro Software is seeking a Director of Customer Operations to serve as a strategic partner to the Chief Customer Officer and oversee customer account management and marketing teams. The role involves optimizing operations, conducting analyses, and driving business strategies to enhance customer retention and growth
Job Summary
The Director of Customer Operations serves as a strategic partner to the CCO and global customer teams to optimize operations and remove friction.
Key responsibilities include coordinating across functions, conducting business inspections, and driving the customer go-to-market plan with capacity planning.
The company offers comprehensive benefits including 100% employer-paid medical options, a 6% 401k match, and generous parental leave.
Matching Summary
Match Score: 85
Simpro Software is seeking a Director of Customer Operations to serve as a strategic partner to the Chief Customer Officer and oversee customer account management and marketing teams. The role involves optimizing operations, conducting analyses, and driving business strategies to enhance customer retention and growth.
Skills & Requirements
Must-have
Strategic partner to CCO
Operational and financial metrics analysis
Budget translation to operational targets
Capacity planning and quota setting
Customer retention and growth tracking
Nice-to-have
Global business perspective
Data-driven decision making
Root cause analysis expertise
Influence and persuasion skills
High attention to detail
Key Requirements
Business acumen and big picture mindset
Experience managing operations analysts
Ability to translate budgets to operational targets