In_senior Manager_agentic Contact Center Delivery_agentic Automation_advisory_bangalore

PwC

Bangalore, India
Contact center transformation
Presales engagements
Solution design
At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients

Job Summary

  • At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients.
  • We are seeking an experienced Sr Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations.
  • We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life.

Matching Summary

At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients.

Skills & Requirements

Must-have

  • Contact Center Transformation
  • Presales engagements
  • Solution design
  • Chatbots / Voicebots
  • Speech & Interaction Analytics
  • Contact Center Operations & KPIs

Nice-to-have

  • Leveraging advanced technologies
  • Driving business growth
  • Blending human insight with machine capability
  • Fostering innovation
  • Navigating change amidst evolving customer needs

Key Requirements

  • 10-15 years of experience
  • Btech/MBA/MCA
  • Proven experience managing client stakeholders
  • Strong understanding of project delivery models

Work Rights

Not specified

Tailored Resume

Cover Letter