Base: $24.04 - $31.25 hourly; bonus/equity: not sp...
Fraud servicing experience
Call center experience
Risk mitigation
This job is responsible for handling complex and escalated customer situations regarding possible fraudulent account activity
Job Summary
This job is responsible for handling complex and escalated customer situations regarding possible fraudulent account activity.
Responsibilities include servicing banking products with high-risk activity to maximize approval of legitimate transactions and minimize client impact.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Matching Summary
This job is responsible for handling complex and escalated customer situations regarding possible fraudulent account activity.
Salary
Base: $24.04 - $31.25 hourly; Bonus/Equity: Not specified; Benefits: Eligible
Skills & Requirements
Must-have
Fraud servicing experience
Call center experience
Risk mitigation
Client experience focus
Handling complex transactions
Nice-to-have
Analytical and organizational skills
Fast-paced environment adaptability
Creative problem-solving
Team-player attitude
Effective communication skills
Key Requirements
1+ years of fraud servicing or call center experience