Senior Customer Success Manager

Workday

Tokyo, Japan
Fully remote
5+ years customer facing services experience
1+ year project management with workday hcm payroll or financials
Business level japanese communication skills
This role serves as a key liaison between Professional Services and Production Services to drive enterprise-level support and service activities for designated customers

Job Summary

  • This role serves as a key liaison between Professional Services and Production Services to drive enterprise-level support and service activities for designated customers.
  • The Customer Success Manager acts as a strategic partner to executive stakeholders, designing success plans that align product roadmaps with the customer's long-term business strategy.
  • Workday offers a culture rooted in integrity and empathy, providing employees with the trust to take risks and the tools to grow within a global AI-driven environment.

Matching Summary

This role serves as a key liaison between Professional Services and Production Services to drive enterprise-level support and service activities for designated customers.

Skills & Requirements

Must-have

  • 5+ years customer facing services experience
  • 1+ year project management with Workday HCM Payroll or Financials
  • Business level Japanese communication skills
  • Executive level stakeholder relationship management
  • Issue resolution and escalation management

Nice-to-have

  • Experience with State and Local Government customers
  • Functional domain expertise in Workday Financials
  • Adaptive Planning implementation experience
  • High-level presentation and webinar hosting skills
  • Cross-functional collaboration across Sales and Product teams

Key Requirements

  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%
  • Must be based in Tokyo or Osaka office with 50% attendance
  • Proven track record of managing complex software environments

Work Rights

Not specified

Tailored Resume

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