Product Experience Support Manager, Customer Support

HP Inc

Taipei, Taiwan
Voice of the customer
Product development process
Service readiness process
You will represent the Customer Support organization and act the voice of the customer in product development core teams to ensure that the new products and software are customer-ready and easily supportable

Job Summary

  • You will represent the Customer Support organization and act the voice of the customer in product development core teams to ensure that the new products and software are customer-ready and easily supportable.
  • Represent Customer Support Business Unit in worldwide cross-functional notebook & desktop PC product teams; be the voice of customer & service in the product development process.
  • Manage service readiness process for HP notebooks, desktop PC & other assigned programs (Planning, monitoring, risk managing, metrics); ensure service teams, systems & processes are ready to support customers upon First Customer Shipment Date.

Matching Summary

You will represent the Customer Support organization and act the voice of the customer in product development core teams to ensure that the new products and software are customer-ready and easily supportable.

Skills & Requirements

Must-have

  • voice of the customer
  • product development process
  • service readiness process
  • customer experience management
  • cross-functional product teams

Nice-to-have

  • gaming PC experience
  • service field experience
  • advocate product customer experience

Key Requirements

  • Typically 5+ year working experience
  • Program Manager in NB/PC/Mobile phone industry
  • Service relevant working experience is a plus
  • Bachelor's or Master's degree
  • Very good English ability

Work Rights

Not specified

Tailored Resume

Cover Letter