Job Summary

• The Sr. Customer Success Manager oversees a portfolio of Zillow’s key real estate partners across Zillow Pro, Follow Up Boss, and Showcase, delivering a first class experience to agents, teams and brokerages.
• You will drive adoption and value across the full Agent Success product stack: Zillow Pro, Follow Up Boss, and Showcase and any future offerings.
• This role has been categorized as a Remote position, allowing U.S. employees to live in any of the 50 United States, with limited exceptions.

Matching Summary

Salary

Base: $34.40 - $55.00 hourly (CA, CT, MD, MA, NJ, NY, WA, DC); $32.70 - $52.30 hourly (CO, HI, IL, MN, NV, OH, RI, VT); Bonus/Equity: eligible for equity awards; Benefits: Not specified

Skills & Requirements

Key Requirements

• 5+ years in a client-facing role
• Proven ability to master complex tools
• Owning a book of business and driving outcomes
• Experience coaching business owners
• Engaging and navigating multi-level partnerships
• Strong ability to leverage data
• Bachelor’s degree or equivalent experience

Work Rights