Service Delivery Manager Senior

Fidelity National Information Services

Pol Wrsw 75, ,
Not specified
Service delivery team leadership
Resource management and planning
It production administration and operations
Fidelity National Information Services (FIS) is seeking a Senior Service Delivery Manager to lead a service delivery team, focusing on performance management, resource allocation, and operational excellence within the financial services and technology sector. The ideal candidate will possess strong leadership and organizational skills, with a background in application support, preferably in the banking or payments domain

Job Summary

  • Provide leadership for service delivery team including planning, coaching, recruitment, selection, performance development and mentoring.
  • Deliver a computer operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets.
  • A competitive salary and benefits (such as HMO on Day 1)

Matching Summary

Match Score: 85

Fidelity National Information Services (FIS) is seeking a Senior Service Delivery Manager to lead a service delivery team, focusing on performance management, resource allocation, and operational excellence within the financial services and technology sector. The ideal candidate will possess strong leadership and organizational skills, with a background in application support, preferably in the banking or payments domain.

Skills & Requirements

Must-have

  • Service Delivery Team Leadership
  • Resource Management and Planning
  • IT Production Administration and Operations
  • Service Level Agreement (SLA) Management
  • Disaster Recovery Processes

Nice-to-have

  • Entrepreneurial and Passionate Team
  • Continuous Improvement Initiatives
  • Inter-team Collaboration
  • Financial Technology Products Knowledge

Key Requirements

  • Bachelor’s degree or equivalent experience
  • Application Support Experience
  • Banking or Payments domain experience preferred
  • Strong management and organizational skills
  • Knowledge of SDLC methodologies

Work Rights

Not specified

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