Oss Specialist

Sedgwick

Telecommuter TN, US
Telecommuter (remote)
Support operations support services leadership
Ensure service level agreements are maintained
Research and resolve complex technical issues
Sedgwick is seeking an OSS Specialist to support its Operations Support Services leadership by ensuring quality assurance and effective resolution of technical issues. The ideal candidate will thrive in a collaborative environment, possess strong leadership and communication skills, and have a background in claims management

Job Summary

  • By joining Sedgwick, you'll be part of something truly meaningful, growing your career with them and experiencing their caring culture.
  • The OSS Specialist will support Operations Support Services leadership in all aspects of quality assurance, ensure SLAs are maintained, and resolve complex technical issues.
  • Sedgwick offers career development and promotional growth opportunities, along with a diverse and comprehensive benefits offering.

Matching Summary

Match Score: 85

Sedgwick is seeking an OSS Specialist to support its Operations Support Services leadership by ensuring quality assurance and effective resolution of technical issues. The ideal candidate will thrive in a collaborative environment, possess strong leadership and communication skills, and have a background in claims management.

Skills & Requirements

Must-have

  • support Operations Support Services leadership
  • ensure service level agreements are maintained
  • research and resolve complex technical issues
  • manage and create escalation procedures
  • track and monitor issues ensuring timely resolution
  • perform monthly quality and technical audits

Nice-to-have

  • enthusiastic candidates
  • thrive in a collaborative environment
  • driven to deliver great work
  • customer-oriented
  • naturally empathetic

Key Requirements

  • Three (3) years claims management experience
  • Bachelor's degree preferred
  • Excellent oral and written communication skills
  • PC literate, including Microsoft Office products
  • Leadership/management/motivational skills
  • Analytical and interpretive skills
  • Strong organizational skills
  • Excellent negotiation skills
  • Ability to work in a team environment

Work Rights

Not specified

Tailored Resume

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