Customer Service, Specialist

AIA

Not specified
7 to 8 years relevant experience
4 years supervisory level experience
Call centre operation management
AIA is seeking a Customer Service Specialist to manage customer inquiries and complaints, ensuring smooth operations across various service channels. The ideal candidate will have substantial experience in call center operations, particularly in supervisory roles, and possess a strong commitment to customer service excellence

Job Summary

  • The role involves handling customer enquiries and complaints across hotline, counter, and livechat channels while maintaining smooth daily operations.
  • Candidates must have at least 7 years of work experience in Call Centre operations with a minimum of 4 years in a supervisory capacity.
  • The position offers opportunities to work with inspiring leaders and contribute to AIA's mission of helping a billion people live healthier, longer, better lives.

Matching Summary

Match Score: 85

AIA is seeking a Customer Service Specialist to manage customer inquiries and complaints, ensuring smooth operations across various service channels. The ideal candidate will have substantial experience in call center operations, particularly in supervisory roles, and possess a strong commitment to customer service excellence.

Skills & Requirements

Must-have

  • 7 to 8 years relevant experience
  • 4 years supervisory level experience
  • Call Centre operation management
  • Complex complaint handling
  • Team training and development

Nice-to-have

  • Product knowledge expertise
  • System enhancement initiatives
  • Process reengineering skills
  • Supportive leadership environment
  • Career growth opportunities

Key Requirements

  • Tertiary education or secondary plus 7-8 years experience
  • Minimum 7 years Call Centre operation experience
  • Minimum 4 years supervisory level experience
  • Insurance Authority license (Paper 1,2,3,5) preferred
  • MPFA license (Paper 4) preferred

Work Rights

Not specified

Tailored Resume

Cover Letter