Call Center Supervisor

Centuria Corp

Bethesda, MD, United States
On-site
Inbound call processing management
24x7 call center staffing strategies
Staff management and development
Centuria has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002

Job Summary

  • Centuria has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002.
  • Experience managing a customer contact operations function focused on inbound call processing.
  • Strong leadership skills in staff management, development, motivation, counseling, and benchmarking.

Matching Summary

Centuria has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002.

Skills & Requirements

Must-have

  • Inbound call processing management
  • 24x7 call center staffing strategies
  • Staff management and development
  • Process improvement and standards
  • Customer and sponsor reporting

Nice-to-have

  • Influence diverse backgrounds
  • Promote continuous improvement
  • Empower fully functional teams

Key Requirements

  • Eight (8) years progressive customer service experience
  • Minimum of five (5) years as a team lead or supervisor
  • Bachelor's degree preferred
  • High school diploma or equivalent acceptable
  • Must be able to obtain a Public Trust

Work Rights

Public Trust

Tailored Resume

Cover Letter