Technical Research Specialist – Membership and Billing

Netflix

Sao Paulo, Brazil
On-site
5+ years technical support experience
Sql data analysis skills
Membership and billing troubleshooting
Netflix is seeking a Technical Research Specialist for their Membership and Billing team in Sao Paulo, Brazil. The role focuses on managing escalated technical issues related to customer service, leveraging data analysis and automation to enhance the customer experience

Job Summary

  • The Technical Research team manages the full lifecycle of technical issue resolution for customer service escalations.
  • Professionals will leverage automation and data-driven analysis using SQL, Kibana, and Tableau to monitor incidents and prioritize issues.
  • The role requires close collaboration with engineering teams to resolve member-impacting technical issues and drive product improvements.

Matching Summary

Match Score: 85

Netflix is seeking a Technical Research Specialist for their Membership and Billing team in Sao Paulo, Brazil. The role focuses on managing escalated technical issues related to customer service, leveraging data analysis and automation to enhance the customer experience.

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • SQL data analysis skills
  • Membership and billing troubleshooting
  • Global payment system knowledge
  • CRM and CMS application support

Nice-to-have

  • AWS cloud solutions familiarity
  • Python or Java coding languages
  • Streaming or gaming technology experience
  • ITIL framework understanding
  • Additional language proficiency

Key Requirements

  • 5+ years in technical support roles
  • Experience with global payment processors
  • Proficiency in JIRA, Confluence, and Zendesk

Work Rights

Not specified

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