Product Manager – Scams (complaints & Resolution)

Customerscommercialfinance

**
Product manager experience
Scams identification and resolution
Customer fairness and risk lens
** The job posting seeks a Product Manager for Scams at Customerscommercialfinance, focusing on improving the customer experience and operational outcomes related to scam complaints. The role entails collaborating with various departments to build scalable solutions while navigating regulatory challenges. **

Job Summary

  • You will help build scalable scams identification, lodgement and resolution experiences at pace, in a changing regulatory landscape.
  • Within RBS, Everyday Products is focussed on building innovative and value creating everyday products for all Australians.
  • You’ll help shape how scam complaints are lodged, triaged and resolved, balancing customer fairness, risk and operational sustainability.

Matching Summary

Match Score: 75

** The job posting seeks a Product Manager for Scams at Customerscommercialfinance, focusing on improving the customer experience and operational outcomes related to scam complaints. The role entails collaborating with various departments to build scalable solutions while navigating regulatory challenges. **

Skills & Requirements

Must-have

  • Product Manager experience
  • Scams identification and resolution
  • Customer fairness and risk lens
  • Data analysis and insights
  • Continuous discovery practice
  • Stakeholder alignment and governance

Nice-to-have

  • Financial services experience
  • Improving customer experience
  • Operational sustainability outcomes
  • Cross-functional collaboration

Key Requirements

  • Product Manager experience
  • Tertiary qualification in business or related discipline (preferred)
  • Experience in scams or complaints/servicing journeys

Work Rights

Not specified

Tailored Resume

Cover Letter