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Planet Fitness is seeking a Senior Manager of Design Insights & Member Experience to lead innovation in member experiences using Human-Centered Design principles. This role requires a strong background in design research and service design, with an emphasis on collaboration and strategic problem-solving.
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Job Summary
This role is responsible for applying core principles of Design Thinking and Service Design to innovate the member experience pipeline at Planet Fitness.
The position requires leading hands-on evaluative research including rapid iterative testing on wireframes and real-world pilot programs within gym locations.
Planet Fitness offers a comprehensive benefits package including medical, dental, vision, paid parental leave, tuition reimbursement, and an annual corporate bonus incentive program.
Matching Summary
Match Score: 75
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Planet Fitness is seeking a Senior Manager of Design Insights & Member Experience to lead innovation in member experiences using Human-Centered Design principles. This role requires a strong background in design research and service design, with an emphasis on collaboration and strategic problem-solving.
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Salary
Base: $130,000-$150,000 annually; Bonus: Eligible for annual corporate bonus based on performance; Benefits: Comprehensive medical, dental, vision, 401(k) match, and stock purchase plan
Skills & Requirements
Must-have
Strategic Design Thinking leadership
Service blueprint and journey mapping
Usability and concept testing execution
In-gym contextual inquiry and observation
Vendor and external consultant management
Nice-to-have
Passion for fitness and wellness industry
Experience as a practicing UX/UI designer
Background in strategic innovation consultancy
Entrepreneurial mindset with creative problem-solving
Ability to influence diverse cross-functional teams
Key Requirements
Bachelor's degree in Service Design, Strategic Design, or related field
5-7+ years of experience in design research or strategic consulting
Expert proficiency in Human-Centered Design (HCD) methodologies
Proven ability to manage external research or design consulting firms
Must reside within commuting distance of Hampton, NH or Boston, MA