Reservations Agent (aruba Marriott Resort)

The Ritz-Carlton

Palm Beach, US
On-site
Process reservation requests via phone fax mail
Verify room type availability and rates
Input correct codes into reservation system
The Ritz-Carlton is hiring a Reservations Agent for their Aruba Marriott Resort location in Palm Beach, US. This role involves processing reservation requests, accommodating guest needs, and ensuring a professional and welcoming experience for all guests

Job Summary

  • The role involves processing all reservation requests, changes, and cancellations received by phone, fax, or mail while identifying guest needs.
  • Employees must follow proper escalation procedures when addressing guest concerns and ensure the privacy and security of guests.
  • The position requires maintaining a clean and professional uniform while welcoming and acknowledging all guests according to company standards.

Matching Summary

Match Score: 85

The Ritz-Carlton is hiring a Reservations Agent for their Aruba Marriott Resort location in Palm Beach, US. This role involves processing reservation requests, accommodating guest needs, and ensuring a professional and welcoming experience for all guests.

Skills & Requirements

Must-have

  • Process reservation requests via phone fax mail
  • Verify room type availability and rates
  • Input correct codes into reservation system
  • Follow company policies and procedures
  • Maintain professional appearance and confidentiality

Nice-to-have

  • Develop positive working relationships with team
  • Anticipate and address guest service needs
  • Speak with clear and professional language
  • Assist individuals with disabilities effectively

Key Requirements

  • High school diploma or G.E.D. equivalent
  • No related work experience required
  • No supervisory experience required

Work Rights

Not specified

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