Guest Service Manager

The Hoxton Poblenou

Barcelona, Spain
On-site
Lead day to day hotel operations
Ensure guest experience never flags
Manage overbooking levels
The Hoxton Poblenou is seeking a Guest Service Manager to lead day-to-day operations, ensuring an exceptional guest experience at their Barcelona hotel. The ideal candidate should possess a passion for hospitality, be fluent in Spanish and English, and have experience in a similar role

Job Summary

  • You will be responsible for leading day to day hotel operations and make sure our guest experience never flags.
  • You’ll be hands-on and willing to regularly work both front and back of house, maintaining lobby and public area presence, spending time with guests and team members alike.
  • We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Matching Summary

Match Score: 85

The Hoxton Poblenou is seeking a Guest Service Manager to lead day-to-day operations, ensuring an exceptional guest experience at their Barcelona hotel. The ideal candidate should possess a passion for hospitality, be fluent in Spanish and English, and have experience in a similar role.

Skills & Requirements

Must-have

  • Lead day to day hotel operations
  • Ensure guest experience never flags
  • Manage overbooking levels
  • Maintain lobby and public area presence
  • Act as Manager on duty

Nice-to-have

  • Positive impact on people
  • Not precious, leave egos at door
  • Up for doing things differently
  • Team that works hard and has fun

Key Requirements

  • Hotel or leisure related experience
  • Fluent in Spanish and English
  • Familiar with Opera cloud or similar
  • Understand GDS

Work Rights

Not specified

Tailored Resume

Cover Letter