Technical Support Engineer

PTC

Remote
Base: $70,000 - $80,000; bonus/equity: performance...
Technical support for kepware product
Pacific time zone business hours
Case management system usage
PTC is a global company focused on transforming the physical and digital worlds through innovative software solutions

Job Summary

  • PTC is a global company focused on transforming the physical and digital worlds through innovative software solutions.
  • The role involves delivering exceptional customer support, collaborating globally, and contributing to real-world IoT solutions.
  • Employees have access to comprehensive benefits including performance bonuses, stock purchase programs, and various insurance plans.

Matching Summary

PTC is a global company focused on transforming the physical and digital worlds through innovative software solutions.

Salary

Base: $70,000 - $80,000; Bonus/Equity: Performance-based bonus and equity programs available; Benefits: Medical, dental, vision, 401(k), tuition reimbursement, and more

Skills & Requirements

Must-have

  • Technical support for Kepware product
  • Pacific Time Zone business hours
  • Case management system usage
  • Troubleshooting enterprise business applications
  • Customer-facing communication skills
  • Problem-solving and multitasking skills

Nice-to-have

  • Cross-functional team collaboration
  • Self-driven learning and training
  • Knowledge of IoT infrastructure
  • Experience with cloud platforms
  • Familiarity with network protocols
  • Exposure to RESTful API integration

Key Requirements

  • 0-8 years technical product support experience
  • Bachelor’s Degree in Information Technology or relevant experience
  • Availability during Pacific Time Zone business hours
  • Experience with Oracle, MySQL or other databases
  • Programming experience in Java/JavaScript or web technologies
  • Understanding of IoT hardware and industrial PLC protocols

Work Rights

Not specified

Tailored Resume

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