Franklin Templeton is seeking a Director of U.S. Institutional Client Service to lead the service support function for institutional clients, ensuring high-quality service delivery and client satisfaction. The role requires extensive experience in institutional asset management and strong leadership skills to drive operational excellence
Job Summary
Lead, develop, and scale the U.S. Institutional Client Service support team, driving a culture of accountability, client focus, and operational excellence.
Define and oversee best practices across the full U.S. institutional client lifecycle, establishing clear service models and monitoring service KPIs for continuous improvement.
Partner with EMEA and APAC client service leadership to align on global service standards and governance frameworks, balancing global alignment with U.S. regulatory requirements.
Matching Summary
Match Score: 85
Franklin Templeton is seeking a Director of U.S. Institutional Client Service to lead the service support function for institutional clients, ensuring high-quality service delivery and client satisfaction. The role requires extensive experience in institutional asset management and strong leadership skills to drive operational excellence.