Empower Dealer Success Principal Ops Coordinator - Product Support & Billing (work From Home)

Capital One

Remote, USA
Base: $56,800 - $64,800; bonus/equity: not specifi...
Fully remote
Dealer navigator support
Product support and billing
Inbound and outbound calls
The associate will engage in dealer resolutions, Dealer Navigator support, call/chat, product support and billing

Job Summary

  • The associate will engage in dealer resolutions, Dealer Navigator support, call/chat, product support and billing.
  • Execute E2E Billing support and E2E Dealer Navigator and product support - Call/Chat Center with inbound and outbound calls.
  • Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Matching Summary

The associate will engage in dealer resolutions, Dealer Navigator support, call/chat, product support and billing.

Salary

Base: $56,800 - $64,800; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Dealer Navigator support
  • Product support and billing
  • Inbound and outbound calls
  • Time management skills
  • Investigate issues and apply judgment
  • Exceptional communication skills

Nice-to-have

  • Foster relationships with vendors
  • Continuous improvement of job knowledge
  • Active listening and engagement
  • Subject Matter Expert understanding

Key Requirements

  • High School Diploma, GED, or equivalent certification
  • At least 3 years of customer service or call center experience
  • At least 1 year of experience using Google Suite products
  • At least 2 years of experience working in the Financial Industry
  • At least 1 year of auto finance experience
  • At least 1 year of experience in system activations, inventory management , or billing experience
  • At least 6 months of experience using JIRA or using Salesforce

Work Rights

Not specified

Tailored Resume

Cover Letter