Retail Deputy Manager

The Works Stores Ltd

Sutton Coldfield, United Kingdom
On-site
Customer service excellence
Driving commercial performance
Operational standards maintenance
As a Deputy Manager, you play a vital role in supporting the Store Manager to lead the team and deliver an exceptional customer experience

Job Summary

  • As a Deputy Manager, you play a vital role in supporting the Store Manager to lead the team and deliver an exceptional customer experience.
  • Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions - whether it’s discovering new products they'll love, or finding the perfect gifts for someone else.
  • Our PERKS really are ‘The Works’ including 25% Colleague Discount, MyWorks exclusive online discounts, Family Friendly Leave, and a Can-Do Academy for skill development.

Matching Summary

As a Deputy Manager, you play a vital role in supporting the Store Manager to lead the team and deliver an exceptional customer experience.

Skills & Requirements

Must-have

  • customer service excellence
  • driving commercial performance
  • operational standards maintenance
  • team leadership and motivation
  • stock management and merchandising

Nice-to-have

  • brand ambassador qualities
  • inspiring creativity and play
  • positive team culture fostering
  • customer engagement and recommendations

Key Requirements

  • retail or customer service leadership experience
  • experience in high-volume retail
  • familiarity with retail systems

Work Rights

Not specified

Tailored Resume

Cover Letter