Spg Call Center Team Member, (clearance R Equired, Ts Sci W/poly) San Antonio, Tx, Onsite
HPE (Hewlett Packard Enterprise)
San Antonio, TX, United States
Base: usd 92,600 - 213,500 annually in texas; bonu...
Fully remote
Ts/sci clearance with polygraph
Onsite work in secure environments
Incident management and escalation
This role requires providing direct post-sales systems onsite technical support and managing complex support solutions to ensure customer satisfaction and loyalty
Job Summary
This role requires providing direct post-sales systems onsite technical support and managing complex support solutions to ensure customer satisfaction and loyalty.
Hewlett Packard Enterprise offers comprehensive benefits supporting physical, financial, and emotional wellbeing along with personal and professional development programs.
The company values diversity and inclusion, promoting a culture that embraces varied backgrounds and flexible work-life balance.
Matching Summary
This role requires providing direct post-sales systems onsite technical support and managing complex support solutions to ensure customer satisfaction and loyalty.
Salary
Base: USD 92,600 - 213,500 annually in Texas; Bonus/Equity: Not specified; Benefits: Comprehensive health and wellbeing benefits
Skills & Requirements
Must-have
TS/SCI clearance with polygraph
Onsite work in secure environments
Incident management and escalation
IT service management platforms
Customer technical support
Shift work including nights and weekends
Nice-to-have
Mentoring and team collaboration
Customer relationship management
Problem-solving and critical thinking
Strong communication skills
Adaptability to fast-paced environment
Proactive account support
Key Requirements
TS/SCI clearance with Full Scope Polygraph
US Citizenship required
Bachelor's degree preferred or Associate degree with 1-3 years experience
Ability to work onsite in San Antonio, TX
Experience with IT hardware and network fundamentals