Workforce Scheduler

Western Union

Mex, Mexico
Hybrid
Workforce management tools experience
Advanced proficiency in microsoft excel
5+ years in workforce management
The Workforce Scheduler is a key member of the Customer Care Team, responsible for delivering data-driven support to optimize operational performance

Job Summary

  • The Workforce Scheduler is a key member of the Customer Care Team, responsible for delivering data-driven support to optimize operational performance.
  • Ensure service level agreements are consistently achieved and implement immediate mitigation actions to protect customer experience.
  • Western Union values in-person collaboration, problem solving, and ideation whenever possible.

Matching Summary

The Workforce Scheduler is a key member of the Customer Care Team, responsible for delivering data-driven support to optimize operational performance.

Skills & Requirements

Must-have

  • Workforce Management tools experience
  • Advanced proficiency in Microsoft Excel
  • 5+ years in Workforce Management

Nice-to-have

  • Proficiency in SQL and Python
  • Familiarity with DMAIC methodology
  • Strong verbal and written English skills

Key Requirements

  • Progress toward a bachelor’s degree in industrial engineering
  • Strong attention to detail
  • Excellent communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter