Business process understanding across sales service operations
Data extraction from sfdc sap servicenow itsm tools
Dashboard creation using power bi and tableau
The role requires a high-calibre Business Analyst to support a strategic banking client in Malaysia by identifying operational improvements beyond traditional reporting
Job Summary
The role requires a high-calibre Business Analyst to support a strategic banking client in Malaysia by identifying operational improvements beyond traditional reporting.
Responsibilities include analyzing interactions among systems and workflows to detect gaps while extracting data from platforms like SFDC, SAP, and ServiceNow.
The successful candidate will design automated reports and dashboards using Power BI and Tableau to provide real-time business monitoring for stakeholders.
Matching Summary
Match Score: 75
The role requires a high-calibre Business Analyst to support a strategic banking client in Malaysia by identifying operational improvements beyond traditional reporting.
Skills & Requirements
Must-have
Business process understanding across Sales Service Operations
Data extraction from SFDC SAP ServiceNow ITSM tools
Dashboard creation using Power BI and Tableau
Advanced Excel formulas pivot tables data modeling
Stakeholder engagement with banking clients
Nice-to-have
Experience supporting banking clients in APJ region
Understanding of ITSM frameworks and enterprise service environments
Proficiency in Chinese language for client communication
Exposure to automation scripting or low-code reporting tools
Key Requirements
Prior experience supporting banking clients in the APJ region