Customer Service Executive (5.5 days) [EL]

WECRUIT PTE. LTD.

Singapore, Singapore
Assist customers with placing orders
Respond to inquiries via phone email whatsapp
Cross-sell and upsell products effectively
The role involves assisting customers with placing and modifying store or grocery orders through multiple communication channels

Job Summary

  • The role involves assisting customers with placing and modifying store or grocery orders through multiple communication channels.
  • Employees must demonstrate the ability to cross-sell and upsell products while managing returns and cancellations efficiently.
  • The position requires collaboration with logistics and inventory teams to ensure accurate order processing and timely deliveries.

Matching Summary

Match Score: 85

The role involves assisting customers with placing and modifying store or grocery orders through multiple communication channels.

Skills & Requirements

Must-have

  • Assist customers with placing orders
  • Respond to inquiries via phone email WhatsApp
  • Cross-sell and upsell products effectively
  • Generate invoices and track payments
  • Collaborate with logistics teams

Nice-to-have

  • Maintain positive friendly attitude
  • Stay updated on promotions and policies
  • Liaise with Accounts Receivables department

Key Requirements

  • 5.5 days work schedule availability

Work Rights

Not specified

Tailored Resume

Cover Letter