Customer Service Account Manager

RLG Healthcare

Medlit Solutions NC, US
On-site
3-5 years customer service experience
Manufacturing environment background
Strong written and verbal communication
The role serves as a trusted advisor and liaison for RLG's top clients to ensure overall customer satisfaction

Job Summary

  • The role serves as a trusted advisor and liaison for RLG's top clients to ensure overall customer satisfaction.
  • You will act as the main point of contact between key clients and internal teams including Production, QA, and Finance.
  • Success in this position requires mitigating churn while maintaining brand standards and driving key output performance KPIs.

Matching Summary

The role serves as a trusted advisor and liaison for RLG's top clients to ensure overall customer satisfaction.

Skills & Requirements

Must-have

  • 3-5 years customer service experience
  • Manufacturing environment background
  • Strong written and verbal communication
  • Client relationship management skills
  • KPI tracking and reporting capabilities

Nice-to-have

  • Proactive self-starter mindset
  • Change management adaptability
  • Mentoring less experienced reps
  • Root cause analysis problem solving
  • Market data analysis awareness

Key Requirements

  • Minimum 3-5 years Customer Service or Sales experience
  • Experience preferably in a manufacturing environment
  • Ability to meet strict internal and external timelines

Work Rights

Not specified

Tailored Resume

Cover Letter