Base: $25.34 - $36.75; bonus/equity: not specified...
Not specified
End-user computing system support
Itsm platform ticket response
Standard hardware deployment assistance
The Jackson Laboratory is seeking a Technical Support Specialist I based in Bar Harbor, responsible for providing foundational technical support for end-user computing systems and applications. The role emphasizes customer service, technical troubleshooting, and adherence to IT standards while collaborating with team members to resolve issues
Job Summary
The Technical Support Specialist I provides foundational technical support for end-user computing systems, applications, and related technologies at The Jackson Laboratory.
This role resolves routine issues, supports standard hardware deployments, and delivers consistent, high-quality customer service while developing technical skills.
The position requires following ITIL-aligned processes for incident, request, and change activities while documenting solutions to contribute to the knowledge base.
Matching Summary
Match Score: 75
The Jackson Laboratory is seeking a Technical Support Specialist I based in Bar Harbor, responsible for providing foundational technical support for end-user computing systems and applications. The role emphasizes customer service, technical troubleshooting, and adherence to IT standards while collaborating with team members to resolve issues.
Salary
Base: $25.34 - $36.75; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
End-user computing system support
ITSM platform ticket response
Standard hardware deployment assistance
Operating system troubleshooting
Documented procedure adherence
Nice-to-have
Strong customer service commitment
Collaborative team learning approach
Knowledge base article contribution
Ongoing technical skill development
Professional communication skills
Key Requirements
High School Diploma or GED required
1 year of technical support experience required
CompTIA ITF+ or CompTIA A+ certification preferred
Associate's degree in IT preferred
Experience with Windows and macOS operating systems