Manufacturing Support Specialist Senior

Epicor

Hybrid
Troubleshoot client-server software
Microsoft sql
Android/ios devices
Resolve escalated customer issues independently while communicating effectively via phone, email, or chat using strong customer-centric skills

Job Summary

  • Resolve escalated customer issues independently while communicating effectively via phone, email, or chat using strong customer-centric skills.
  • Stay up to date with product updates and system changes to provide timely and accurate solutions.
  • Recommend and contribute to process and strategy improvements in collaboration with team members.

Matching Summary

Resolve escalated customer issues independently while communicating effectively via phone, email, or chat using strong customer-centric skills.

Skills & Requirements

Must-have

  • troubleshoot client-server software
  • Microsoft SQL
  • Android/iOS devices
  • product updates and system changes
  • performance and functional testing
  • internal knowledge base

Nice-to-have

  • high-volume support environment
  • SaaS and/or eCommerce experience

Key Requirements

  • 5+ years of relevant experience
  • 2+ years of specialized or industry experience
  • Bachelor’s degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

Cover Letter