Senior Service Management Consultant

Accenture

Remote
Remote
Itsm transformations
Itil 4 or cobit frameworks
Incident, problem, change management
Design and implement enterprise-wide ITSM transformations across multiple countries and business units

Job Summary

  • Design and implement enterprise-wide ITSM transformations across multiple countries and business units.
  • Optimize critical processes including Incident, Problem, Change, Service Request Management, and CMDB governance.
  • Opportunities to lead real-world initiatives that enhance IT service efficiency and operational excellence.

Matching Summary

Design and implement enterprise-wide ITSM transformations across multiple countries and business units.

Skills & Requirements

Must-have

  • ITSM transformations
  • ITIL 4 or COBIT frameworks
  • Incident, Problem, Change Management
  • Process mining and analytics
  • ServiceNow platform experience

Nice-to-have

  • Adaptable and resilient
  • Business-minded with ROI focus
  • Intellectually curious
  • Continuous learning mindset

Key Requirements

  • 5-8 years in IT Service Management
  • 2+ years in consulting or client-facing advisory roles
  • ITSM transformations impacting 500+ users or multiple countries
  • Experience across different industries
  • Strong Polish and English communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter