Head Of Customer Experience Denmark

A.P. Moller - Maersk

Aarhus, Denmark
Customer experience strategy
High-performing team leadership
Proactive customer support
Define and elevate the future of Customer Experience, setting up a new benchmark for how Maersk engages, supports, and delivers value to customers

Job Summary

  • Define and elevate the future of Customer Experience, setting up a new benchmark for how Maersk engages, supports, and delivers value to customers.
  • Build, lead, and develop high-performing CX teams, ensuring strong capabilities across product, functional, and commercial areas.
  • Drive up- and cross-selling to expand customer value, monitor trends to increase retention, reduce churn, and grow business.

Matching Summary

Define and elevate the future of Customer Experience, setting up a new benchmark for how Maersk engages, supports, and delivers value to customers.

Skills & Requirements

Must-have

  • Customer Experience Strategy
  • High-performing team leadership
  • Proactive customer support
  • Issue resolution
  • Ocean Transportation/Supply Chain Management
  • Nordic networks

Nice-to-have

  • Empathetic and inspiring leadership
  • Continuous learning culture
  • Diversity and inclusion advocate
  • Cutting-edge technology adoption

Key Requirements

  • Proven leadership experience in CX/Customer Service
  • Fluent Danish and English
  • Based in Aarhus, Denmark

Work Rights

Not specified

Tailored Resume

Cover Letter