Customer Service Agent

UnitingCare Community

Caboolture, Queensland, Australia
$33.22 ph; 12% super; not for profit salary pyckag...
Customer service centre environment
Inbound contact centre team
Multi-channel customer service centre
As a first point of contact, you will receive, assess, process and respond to enquiries within a multi-channel customer service centre environment to ensure a highly efficient and consistent standard of service throughout the customer journey

Job Summary

  • As a first point of contact, you will receive, assess, process and respond to enquiries within a multi-channel customer service centre environment to ensure a highly efficient and consistent standard of service throughout the customer journey.
  • Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum.
  • UnitingCare is committed to being a Child Safe, Child Friendly organisation and will provide welcoming, safe & nurturing services for children.

Matching Summary

As a first point of contact, you will receive, assess, process and respond to enquiries within a multi-channel customer service centre environment to ensure a highly efficient and consistent standard of service throughout the customer journey.

Salary

$33.22 p/h; 12% Super; Not for profit salary packaging benefits+staff discounts

Skills & Requirements

Must-have

  • customer service centre environment
  • inbound contact centre team
  • multi-channel customer service centre
  • receive inbound calls
  • interpret and simplify complex information
  • utilize knowledge management system

Nice-to-have

  • service driven and passionate
  • big-hearted BlueCare team
  • positively contribute to team culture
  • compassionate, inclusive and committed

Key Requirements

  • Significant experience in a customer service centre
  • Demonstrated problem solving skills
  • Proven ability to multi-task
  • Proven ability to acquire knowledge of practices
  • Minimum intermediate computer software skills

Work Rights

Not specified

Tailored Resume

Cover Letter