Provide IT desktop technical support services to users through remote tools, phone, network, and email
Job Summary
Provide IT desktop technical support services to users through remote tools, phone, network, and email.
Responsible for accepting, recording, processing, assigning, coordinating, upgrading, and following up on user IT repair issues, and recording incidents.
Responsible for conducting regular customer satisfaction follow-ups and real-time monitoring of service quality and user experience.
Matching Summary
Provide IT desktop technical support services to users through remote tools, phone, network, and email.
Skills & Requirements
Must-have
IT desktop technical support
remote tools, phone, network, email
record, process, assign, coordinate issues
customer satisfaction surveys
monitor service quality and user experience
basic IT knowledge
basic LAN and internet knowledge
Nice-to-have
proactive work attitude
good organizational and coordination skills
excellent communication skills
good professionalism and teamwork
excellent customer service awareness
Key Requirements
Bachelor's degree or above
Basic computer hardware and software knowledge
Knowledge of mobile phone and tablet apps and basic security