Qred is seeking a Customer Success Team Lead for the Dutch market to oversee its collections strategy while fostering customer relationships. The ideal candidate will have experience in collections and team leadership, with fluency in Dutch and English
Job Summary
Qred is building the bank for small businesses with a focus on smart technology and human judgment to make financing simple and fair.
The role requires defining and executing the collections strategy for the Dutch market while leading and mentoring a team of specialists.
Candidates must ensure alignment with AML, KYC, and local regulatory frameworks while optimizing operational efficiency through CRM management.
Matching Summary
Match Score: 85
Qred is seeking a Customer Success Team Lead for the Dutch market to oversee its collections strategy while fostering customer relationships. The ideal candidate will have experience in collections and team leadership, with fluency in Dutch and English.
Skills & Requirements
Must-have
collections strategy execution
team leadership and mentoring
Dutch and English fluency
CRM system proficiency
AML and KYC compliance
Nice-to-have
emotional intelligence in debt recovery
automation of manual workflows
scalable framework development
third-party collection partnerships
Key Requirements
Experience in collections or credit management within Fintech or banking
Professional fluency in Dutch and English
Strong technical proficiency in CRM systems
Familiarity with Dutch regulatory requirements like GDPR